Data protection policy

Data protection policy

When you shop at Mypetsign, you accept our data protection policy and our processing of your personal data. We always protect your privacy and do not collect more information than is necessary to process your order. We never sell or share your data to third parties without a legal basis.

Mypetsign is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to be able to handle your order and in the cases chosen to take part in our newsletter or other communication, e.g. promotional offers. 

 

The following is an explanation of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).

What is personal data?
Personal data is all information that can be directly or indirectly attributed to a person.

What data does Mypetsign store?
In order to process your orders, as well as answer any questions related to your orders, we store your first and last name, address, phone number, email address, IP address and your purchase history.

We then store your data as long as we have a legal basis to process them, for example to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.

Legal basis
In connection with a purchase, we process your personal data in order to complete the agreement with you.

Marketing, campaigns and similar mailings only take place based on specific consent from you.

 

What information is shared and for what purpose?

Payment provider
When you shop with us, your information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. In cases where you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud.

The payment providers we use are: Klarna, Apple Pay, and Google Pay.

Freight company
In order to deliver your orders and complete our contract, we need to share information with shipping companies. The information that may be shared with the shipping company is first name, last name and address information for delivery. Email address and/or mobile number may also be shared with the shipping company for notification.

The shipping company we work with is: Postnord.

Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter partner. This is to be able to keep you updated with information and offers for marketing purposes.

We use Rivo to collect consent and email address for sending newsletters.

Right of access
You have the right to receive extracts from all information that we hold about you. Extracts are delivered electronically in a readable format.

Right to rectification
You have the right to ask us to update incorrect information or supplement information that is incomplete.

Right to be forgotten
You can at any time request that the data relating to you be deleted. There are few exceptions to the right to erasure, such as if it must be kept because we have to fulfill a legal obligation (for example, according to the Accounting Act).

Responsible for data protection
Mypetsign is responsible for the storage and processing of personal data in the online store and ensures that applicable laws are complied with.

We use industry standards such as SSL and hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure manner.

For our e-commerce, we use the Shopify platform operated by Shopify Inc. based in Ottawa, Canada.